Facebook Pixel

Terms and Conditions of IVHQ Registration and Program Fees

Version 5.0

This document summarizes the terms and conditions applicable to IVHQ’s Registration Fees and Programs Fees.

Volunteers may choose between three Registration Fee pricing Options: Base, Smart and Flexi+. Volunteers who first registered before 7 October 2019 may have been offered the Standard plan but this is no longer available to new volunteers. The terms and conditions in respect of these options are defined below.

All prices referenced are in US dollars.

All timing referred to in these terms and conditions is based on New Zealand time. References to the program’s start date refer to the earliest start date that a volunteer is registered for.

Requests for cancellations, refunds or other changes to your program must be made via an email to your IVHQ Program Manager and are considered at IVHQ’s discretion, clearly detailing the reasons for the cancellation, refund or change. Once a volunteer’s cancellation or refund request has been received by IVHQ, they will be notified via email. If no confirmation is received within three working days, the volunteer should assume that the request has not been received and is advised to contact his or her IVHQ Program Manager again. No refunds will be paid to any volunteer who has been provided with a program participation verification letter for the purpose of fundraising, securing a visa, or obtaining an academic credit.

Fee Options


Base $299

Refunds & Credits

Registration Fee is non-refundable and Registration Fee credits are not available.

Program Fees may be retained as a credit or refunded if processed 14 or more days before the program start date, with refunds subject to a $200 cancellation fee. Program fee credits and refunds less than 14 days before the program start date will be offered at IVHQ’s discretion and are subject to a minimum $300 cancellation fee to cover expenses already incurred on behalf of the volunteer. No Program Fee refunds will be given once the program start date has passed.

Add-on excursions and experiences are non-refundable in all cases.

Changes to Program Destination, Project, Dates or Duration

After the Registration Fee has been paid and before the program start date, a volunteer may change their program destination, project, duration and/or start date subject to the following policies:

  • 14 or more days before scheduled program start date: No Change Fee + any difference in Program Fee.
  • Less than 14 days before scheduled program start date: $150 Change Fee per change + any difference in Program Fee.
  • The new program’s start date must be no more than 12 months from the earliest start date the volunteer was registered for, otherwise a new Registration Fee will be payable.

If a volunteer changes to a program with a lower Program Fee, no refund will be given. If the volunteer changes to a program with a higher Program Fee, the volunteer will be required to pay the difference.


Smart $329

Refunds & Credits

If a volunteer wishes to cancel their registration after the Registration Fee has been paid, they may request a refund or credit of their Registration Fee subject to the following policies:

  • Cancellation 60 or more days before the earliest program start date the volunteer was registered for: 50% refund of Registration Fee.
  • Cancellation 30-59 days before the earliest program start date the volunteer was registered for: No refund of Registration Fee, but a Registration Fee credit can be held in the volunteer’s name for future use on any IVHQ program, subject to availability, for 12 months from the volunteer’s earliest registered start date.
  • Cancellation less than 30 days before the earliest program start date the volunteer was registered for: No refund of Registration Fee, but if the Program Fee has also been paid then a Registration Fee credit can be held in the volunteer’s name for future use on any IVHQ program, subject to availability, for 12 months from the volunteer’s earliest registered start date.

Program Fees may be retained as a credit or refunded if processed 14 or more days before the program start date, with refunds subject to a $200 cancellation fee. Program fee credits and refunds less than 14 days before the program start date will be offered at IVHQ’s discretion and are subject to a minimum $300 cancellation fee to cover expenses already incurred on behalf of the volunteer. No Program Fee refunds will be given once the program start date has passed.

Add-on excursions and experiences are non-refundable in all cases.

Changes to Program Destination, Project, Dates or Duration

After the Registration Fee has been paid and before the program start date, a volunteer may change their program destination, project, duration and/or start date subject to the following policies:

  • 14 or more days before scheduled program start date: No Change Fee + any difference in Program Fee.
  • Less than 14 days before scheduled program start date: $150 Change Fee per change + any difference in Program Fee.
  • The new program’s start date must be no more than 12 months from the earliest start date the volunteer was registered for, otherwise a new Registration Fee will be payable.

If a volunteer changes to a program with a lower Program Fee, no refund will be given. If the volunteer changes to a program with a higher Program Fee, the volunteer will be required to pay the difference.


Flexi+ $399

Refunds & Credits

If a volunteer wishes to cancel their registration after the Registration Fee has been paid, they may request a refund or credit of their Registration Fee subject to:

  • Cancellation 30 days or more before the earliest program start date the volunteer was registered for: 100% refund of Registration Fee, less a $50 processing fee.
  • Cancellation less than 30 days before the earliest program start date the volunteer was registered for: No refund of Registration Fee, but if the Program Fee has also been paid then a Registration Fee credit can be held in the volunteer’s name for future use on any IVHQ program, subject to availability, for 24 months from the volunteer’s earliest registered start date.

Program Fees may be retained as a credit or refunded if processed 14 or more days before the program start date, with refunds subject to a $200 cancellation fee. Program fee credits and refunds less than 14 days before the program start date will be offered at IVHQ’s discretion and are subject to a minimum $300 cancellation fee to cover expenses already incurred on behalf of the volunteer. No Program Fee refunds will be given once the program start date has passed.

Add-on excursions and experiences are non-refundable in all cases.

Changes to Program Destination, Project, Dates or Duration

After the Registration Fee has been paid and before the program start date, a volunteer may change their program destination, project, duration and/or start date subject to:

  • 14 or more days before scheduled program start date: No Change Fee + any difference in Program Fee.
  • Less 14 days before scheduled program start date: $150 Change Fee per change + any difference in Program Fee.
  • The new program’s start date must be no more than 12 months from the earliest start date the volunteer was registered for, otherwise a new Registration Fee will be payable.

If a volunteer changes to a program with a lower Program Fee, no refund will be given. If the volunteer changes to a program with a higher Program Fee, the volunteer will be required to pay the difference.


Standard $299

The Standard Registration Option is no longer available, although it may still be offered to some volunteers on applications submitted prior to 7 October 2019.

Refunds & Credits

If a volunteer wishes to cancel their registration after the Registration Fee has been paid, they may request a refund or fee credit of their Registration Fee subject to the following policies:

  • Cancellation 60 or more days before the earliest program start date the volunteer was registered for: 100% refund of Registration Fee, less a $150 Change Fee. Alternatively, a Registration Fee credit will be held in the volunteer’s name for future use on any IVHQ program, subject to availability, for 12 months from the volunteer’s earliest registered start date.
  • Cancellation 30-59 days before the earliest program start date the volunteer was registered for: No refund of Registration Fee. However, a Registration Fee credit can be held in the volunteer’s name for future use on any IVHQ program, subject to availability, for 12 months from the earliest volunteer’s registered start date.
  • Cancellation 15-29 days before program start date: No refund of Registration Fee, but if the Program Fee has also been paid in full by the due date then a Registration Fee credit can be held in the volunteer’s name for future use on any IVHQ program, subject to availability, for 12 months from the earliest registered start date.
  • Cancellation less than 15 days before the earliest program start date the volunteer was registered for: No refund of Registration Fee, but if the Program Fee has also been paid in full by the due date then a Registration Fee credit can be held in the volunteer’s name for future use on any IVHQ program, subject to availability, for 12 months from the earliest registered start date. If the Program Fee has not been paid in full, a $150 Change Fee applies to hold the Registration Fee in credit for 12 months from the volunteer’s earliest registered start date.

Program Fees may be retained as a credit or refunded if processed 14 or more days before the program start date, with refunds subject to a $200 cancellation fee. Program fee credits and refunds less than 14 days before the program start date will be offered at IVHQ’s discretion and are subject to a minimum $300 cancellation fee to cover expenses already incurred on behalf of the volunteer. No Program Fee refunds will be given once the program start date has passed.

Add-on excursions and experiences are non-refundable in all cases.

Changes to Program Destination, Project, Dates or Duration

After the Registration Fee has been paid and before the program start date, a volunteer may change their program destination, project, duration and/or start date subject to the following policies:

  • 14 or more days before scheduled program start date: No Change Fee+ any difference in Program Fee.
  • Less 14 days before scheduled program start date: $150 Change Fee per change + any difference in Program Fee.
  • The new program’s start date must be no more than 12 months from the earliest start date the volunteer was registered for, otherwise a new Registration Fee will be payable.

If a volunteer changes to a program with a lower Program Fee, no refund will be given. If the volunteer changes to a program with a higher Program Fee, the volunteer will be required to pay the difference.

How to get started

Pick a destination + project and apply for free
Meet your personal volunteer travel expert
Pay the registration fee to secure your place and upgrade your MyIVHQ account
Get ready to volunteer abroad, we’ll support you every step of the way!